Terms and Conditions

Legislation:

We obey the UK Law regarding Returns, Exchanges, and Refunds.  The Consumer Rights Act (which replaced the Sale of Goods Act in October 2015) sets out the Law. Returns will only be discussed if you are able to produce a proof of purchase i.e. the original receipt.  Without a receipt we cannot do anything to help you.  We can only discuss a transaction with the person that made the purchase and not a third party. We do not offer refunds on any products purchased.

Shipping/Collection:

- Local and national delivery available for a fee. Our deliveries are carried out for us by an external courier company and vetted by Rubar and Scandi, they are experts at what they do and fully insured to move our products.  In the unlikely event that a claim for damages to property whilst a delivery is carried out is needed, this is to be made directly to Rubar and Scandi and we take this up with the delivery company who has their own insurance for this activity. 

- Collection can be arranged by the purchaser and collected direct from Rubar and Scandi premises.  Rubar and Scandi will take no responsibility for any damage or loss caused by this method of collection.

- Some of our furniture items are quite large and although we prefer local collection we are happy to help facilitate a courier. Delivery costs will vary depending on the size and weight of the item but costs can vary anywhere from £20-£150. We will aim to courier our items within 7 days although this will depend on courier availability and price. Local deliveries (within 10 miles of Cuckfield) we will be happy to deliver ourselves for the price of fuel, outside of this area we will use insured couriers.

- We need time to send and receive the most competititve quotes from our couriers. This can take time as they are often on the road driving and delivering our precious cargo. We aim to get at least 3 quotes to ensure the best possible price. Once we have accepted a quote we aim to package up the goods and have them collected within the week, although this can take longer depending on your location and if the courier is driving this route already. We aim to communicate throughout this process so that you are aware of what is going on "behind the scenes" 

Returns and Exchanges:

- I gladly accept returns and exchanges. Contact me within: 7 days of delivery if you wish to return your goods. Ship items back within: 14 days of delivery.

- I don't accept cancellations but please contact me before dispatch if you have any problems with your order.

- The following items can't be returned or exchanged.

  • Custom or personalised orders

  • Items on sale

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns. Please thoroughly check the items at the time of delivery.

- Conditions of return.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Faulty Goods:

- If you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs. If, however, you simply change your mind and wish to cancel the order after delivery, you will need to pay for the return or collection costs.

 

- If this is the case please ensure all items are packaged securely and sufficiently to withstand delivery. Failure to do so may result in Rubar and Scandi being unable to refund you, particularly if the returned item is damaged in transit or whilst on the purchaser’s property.

 

- We recommend that you use insured registered delivery and keep the receipt. We cannot accept liability for goods lost or damaged in transit.

Privacy:

- Please note that Rubar and Scandi values and respects your privacy and will never share your info with a third party with out your permission. We keep details of transactions and sales for accounting purposes but these are stored securely and are only used for these purposes. We share your address and telephone number with our couriers when they deliver your goods. We do not share these details with anyone else. If you wish for these details to be deleted from our files please contact us and we shall remove them within 30 days of your request. 

Below is a detailed explanation of how Rubar and Scandi comply to GDPR (General Data Protection Regulation) legislation which came into effect on the 25th May 2018.

Rubar and Scandi appreciate the need to ensure that our customer’s data is kept safe. This policy sets out the information required by law so that you understand the following:

  • What data or information we collect

  • Why we need it

  • What we use it for

  • How we store it

  • Do we share your information

  • How long we keep it

  • What your rights as our customer are

 

If you have any questions about this policy, please contact us via our email address which is rubarandscandi@gmail.com

The nominated Data Protection Lead for our business is Georgina Andersen, the business owner.

We will only take personal information from you if it is essential for us to be able to provide you with a service of sale or to provide you with the level of customer service that people expect when having one of our products made or delivered to them.

We do not build a data base of customers so that we can send sales emails, you would only hear from us during the course of providing a service in which you have asked us to provide or if you ask us to provide you with updates of new workshop dates etc.

Understanding who we refer to in this document

When we refer to us, we or our, we are referring to Rubar and Scandi

When we refer to individuals or you or our customers we are referring to you as an individual and our customers as a whole. We treat all customer information with the same care.

 

1. What data do we collect

Home Address

Telephone Number

Email Address

 

2. Why we need the information

We will only take personal information from you if it is essential for us to be able to provide you with a service of sale or to provide you with the level of customer service that people expect when having one of our products made or delivered to them.

We do not build a data base of customers so that we can send sales emails, you would only hear from us during the course of providing a service in which you have asked us to provide or if you ask us to provide you with updates of new workshop dates etc.

We only ever take the minimum information that we need so if we only need your telephone number for instance, we will not ask for your home or email address.

 

3. How we use the information

Home Address

If you ask us to collect or deliver an item from or to your home then we will need to collect your home address, if this is a one off purchase from us and no purchase order is required then we will not retain your address on our systems. 

Telephone Number

We will agree with you during the sales process, how you would prefer communications, if we need to contact you via the telephone, during a delivery for instance or to keep you abreast of the progress of your order, then we will keep your telephone number safe in our telephones through the use of our password protected phones. We will delete your number when no longer required.

Email Address

In order for us to serve some of our customers, we complete a purchase order prior to commencement of work to ensure that we have fully understood your requirements and we are both in agreement of what work you need us to do and what costs we have agreed, this document is emailed to you. In addition, you may ask us to send you an invoice for your own records. These are the only reasons we collect email addresses.

 

4. How we store your information

All of the information we collect is stored electronically via Paypal, Facebook Messenger, Etsy Messenger, Vinterior Messenger or our page message service, via our phones or our PC. Our phones and our PC are password protected and any information recorded in our files, such as our purchase orders are encrypted with password protection.

 

5. Do we share your information

We never sell your information to any third parties, however, to enable us to provide you with the services you have requested, we need to be able to share relevant information with our trusted 3rd party suppliers. You may make a purchase from our company that requires a courier service, if you ask us to organise that for you then we will need to share your address with that company to enable us to provide you with that service. In this instance we will ask for and record your permission to share this information, which would also include a telephone number so that the company can contact you enroute to keep you updated with progress.  An alternative is that we put you in touch with the courier so that you can share this information yourself.

Other organisations that we may need to share your information with are:

  • Royal Mail/MyHermes or similar delivery companies for small items

  • HMRC if requested

  • Our insurer if requested

 

6. How long do we retain your data?

All files and Purchase Orders are retained for 6 years and will then be safely deleted.

At this time, we do not create any paper written job sheets

 

7. Your rights as our customer

If we hold any of your data, you have the right to:

  • Object to us processing it

We will either agree to stop processing it or explain to you why we cannot do that or what impact it would have on you for us to stop. i.e. if we do not have your address, you will need to collect your product from us

  • Ask us to show you what information we hold, this is subject to data protection laws

  • Ask us to update or correct information if you move house etc. (the right of rectification)

  • Ask us to delete any information that we are holding once it is no longer required for it original purpose

  • Ask us to restrict the information we hold (the right of restriction)

  • Ask for a copy of the information we hold for your personal use (the right of portability)

  • Complain if you feel we have misused any of your information we hold (We ask that you come to us in the first instance but you have the right to complain directly to the Information Commissioner’s Office (ICO)

  • You have the right to withdraw consent at any time any information that pertains directly to you and does not affect our legal requirements by law (The right to withdraw consent)

 

Rubar and Scandi will review and update this policy from time to time if any of our processes change or we are required to do so by law and will notify version control on our page but please regularly check this document so that you are aware of the latest version

This document is supported by Data Sharing Agreements and a Data Procedures Document

© 2017 Georgina Andersen @ Rubar and Scandi (Shebbear)

07709794635